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Providing customer communications for sales or support via live chat costs less than providing that same support via email. Questions can be answered more quickly via live chat, thus eliminating email messages and the associated overhead. Live chat requests don't get blocked by spam filters and multiple live chat requests can be handled simultaneously. Live chat requests can be handled from any computer that is online, in the office, at home or on the road. Customer support staff can use the mviSPY chat client from any PC with an Internet connection. Staff can be located anywhere in the world.
If you see a visitor moving rapidly from page to page, a proactive live chat asking "Do You Need Assistance" is an appropriate question to any visitor on your site that seems lost. mviSPY enables you to do just that. As visitors move from page-to-page on your site, the mviSPY system monitors their activity. Should they remain on the site for a designated period of time without finding what they need, mviSPY initiates a chat. This chat is routed to the appropriate department to be handled effectively. Overall, being proactive with your visitors will increase close ratio.
Some visitors to your website will give up and leave if they cannot find the information they are looking for within a few minutes. Live chat offers the visitor a method to inquire about the information needed. Visitors prefer to get information via live chat rather than hunt around or reading pages of content. Once in a chat session, you can determine if the visitor is a good prospect by the questions they ask or the responses they provide. mviSPY enables your web site visitors to request live chat sessions at any time while they are on your site.
mviSPY can send visitor's proactive 'invite' messages, asking them if they need assistance. These proactive chat messages appear to the visitor in the top right corner and appear to float across their display from page to page. The visitor can choose to accept the invitation and start a live chat session or they can select no and the Live Chat screen will go away. Invites are not a pop-up, so will not get blocked by the visitors pop-up blocker or other security software. They are simply part of your existing page that becomes visible when enabled mviSPY's live chat. |